Terms

Rental Agreement Terms and Conditions

1. Introduction

1.1. The Rental Agreement comprises these terms and conditions and the rental document setting out the hire details, referred to as the "Rental Document."
1.2. The Rental Agreement is made between Wilberforce Offroad Limited (referred to as "the owner") and the person and/or company signing the Rental Document (referred to as "the hirer") whose particulars are recorded in the Rental Document.
1.3. The following terms and conditions outline the obligations of both parties.

2. Vehicle Description and Term of Hire

2.1. The owner will let and the hirer will take the motor vehicle, details of which are described in the Rental Document ("the vehicle"), for the term of hire as described in the Rental Document.

3. Persons Who May Drive the Rental Vehicle

3.1. The vehicle may be driven only by the persons named in the Rental Document or a supplementary driver's sheet attached to the Rental Agreement.
3.2. Drivers must hold a current full valid driver’s license appropriate for the vehicle and be at least 25 years old.

4. Payments by Hirer

4.1. The hirer shall pay the owner the amounts specified in the Rental Document and authorizes the owner to charge all amounts payable to the hirer's account.
4.2. In addition to the hire payment, the hirer will be liable for:
a. Fees for additional drivers;
b. Charges for distance driven (as specified in the Rental Document);
c. Fuel charges;
d. Road user charges;
e. Late return fees;
f. Cleaning fees for excessively dirty interiors;
g. Traffic or parking infringement fees;
h. Administration fees; and
i. Surcharges for debit/credit card usage.
4.3. Payments not made within 14 days may incur:
a. Interest at 10% (compounded daily);
b. Debt collection costs; and
c. An administration fee of $50.

5. Direct Debit Authority

5.1. Upon booking, the owner will set up a direct debit authority through GoCardless.
5.2. Payments for damages or fines may be collected via the direct debit authority within 30 days after the booking.

6. Cancellation Policy

6.1. No Show Fee
a. If you fail to cancel your booking before the scheduled pick-up time or fail to comply with pick-up terms, a No Show/Lost Rental Fee of $150 (including GST) will apply.
6.2. Cancellations
a. If cancelled at least 5 days before the scheduled pick-up, a refund minus a $70 (including GST) Cancellation Fee will be processed.
b. If cancelled within 5 days of the scheduled pick-up, no refund will be provided.
c. To cancel, email support@dreamdrives.co.nz. Cancellations by other methods will not be valid.
6.3. Refunds for eligible cancellations will be processed within 14 days.

7. Changes at Time of Pick-Up

7.1. Changes such as vehicle type or rental duration may be requested, subject to availability and additional charges.

8. Early Return

8.1. No refunds will be provided for early vehicle returns.

9. Use of the Vehicle

9.1. The vehicle must only be used in accordance with the Rental Agreement and New Zealand laws.
9.2. Prohibited uses include, but are not limited to:
a. Subletting;
b. Operating under the influence of drugs or alcohol;
c. Using for racing or off-road driving; and
d. Smoking or sleeping in the vehicle.

10. Driving Behavior and GPS Immobilization

10.1. The vehicle is equipped with GPS to monitor driving behavior.
10.2. Aggressive driving may activate the GPS immobilization feature, and the hirer will be liable for associated costs.

11. Hirer’s Obligations

11.1. The hirer must:
a. Ensure proper maintenance of the vehicle;
b. Keep the vehicle locked when not in use;
c. Notify the owner immediately of any damage or warning lights; and
d. Ensure only authorized drivers operate the vehicle.

12. Owner’s Obligations

12.1. The owner will provide a roadworthy vehicle and bear ordinary operational costs, except those specified as the hirer’s responsibility.

13. Mechanical Repairs and Accidents

13.1. The hirer must notify the owner immediately of any accidents or required repairs.

14. Return of Vehicle

14.1. The vehicle must be returned with a full tank or 75% battery charge for electric vehicles.
14.2. The owner reserves the right to terminate the hire for breaches of the agreement.

15. Insurance and Excess

15.1. The vehicle is insured, with an excess of up to NZD$2,000. The hirer may opt for Premium Excess Reduction to lower this excess.

16. Insurance Exclusions

16.1. Insurance does not cover:
a. Damage from prohibited use;
b. Unauthorized drivers;
c. Off-road driving; and
d. Traffic violations.

17. Traffic Offences

17.1. A $30 administration fee applies for processing infringement notices.

18. GPS Tracking

18.1. The hirer consents to the use of GPS tracking for compliance and recovery purposes.

19. Governing Law

19.1. This agreement is governed by New Zealand law.

20. Dispute Resolution

20.1. Parties agree to negotiate in good faith and submit to mediation if disputes arise.