FAQ — Dream Drives

FAQ

Name: Dream Drives
Address: 3/235 Waltham Road, Sydenham, Canterbury, 8023, NZ
Telephone: +64 3 384 0843
Price range: $$

See frequently asked questions about our services.

Question	Answer
What types of cars do you have available?	We offer a curated range of exciting and luxury vehicles: Tesla Model 3 Performance (EV) Range Rover Sport HSE Mercedes-Benz GLC 63 S Ready to drive? Book your dates. Vehicles
Are there any additional fees?	The price you see is what you pay for the hire. Optional extras (e.g., airport transfer), one-way fees (if selected), and excess kilometres may apply. Full details are in our Terms. FeesTerms
Are there age or licence restrictions?	Yes — drivers must be 25+ with a full, valid licence. International licences are welcome where valid in New Zealand. Age & licence
Are insurance and roadside assistance included?	Yes — standard insurance and roadside assistance are included. You can reduce your excess on the Insurance & Excess Reduction page. Insurance
How is the bond and final payment handled?	Bonds and final payment are taken online a few days before your hire starts. Bonds are automatically released 48 hours after the car is returned (processing times may vary by bank). BondPayments
What are the mileage and EV return policies?	Standard hire includes 250 km per day averaged across your booking (e.g., 10 days = 2,500 km). Excess kilometres are $0.40/km. Range Rover Sport is $0.60/km. EVs: Vehicles leave fully charged; please return at ≥80% charge (otherwise a $35 fee applies). MileageEV charging
How do I charge the EVs?	Your EV includes a mobile charger for overnight charging at accommodation. NZ has thousands of public chargers — popular apps include PlugShare and ChargeNet. Public charging costs are paid by the renter. EV charging
Do you provide airport transfers?	Yes — a paid airport transfer between Christchurch Airport and our office can be booked during the booking process. Airport transfer
Can I pick up or drop off outside business hours?	Yes — after-hours collections and returns are available by arrangement. Share your flight or schedule during booking.
What documents do I need at pickup?	A full, valid driver licence; the payment card used online; and for international renters, a passport. Non-English licences require an official English translation or IDP.
Can I change or cancel my booking?	Yes — changes and cancellations are possible. See our Terms for the full cancellation policy.
Can I extend my hire?	Usually — subject to availability. Let us know as early as possible so we can secure the dates.
Can I add additional drivers?	Yes — additional named drivers are welcome if they meet the same age and licence requirements. Add them during booking or let us know before pickup.
Do you offer child seats?	Yes — baby and kids’ seats can be selected while completing your booking. Child seats
Can I take the car to the North Island?	Yes — inter-island travel is allowed. Please include ferry timings in your booking notes so we can plan support if needed. North Island
Can your cars be used on gravel roads or to ski fields?	Selected vehicles only. The Range Rover Sport is suitable for gravel roads. Other performance vehicles are not approved for gravel or ski-field access.
Do you deliver to hotels or private addresses?	Yes — by arrangement within Christchurch. Ask during the booking process.
What payment methods do you accept?	We accept major credit and debit cards for online payment and bond. Charges may appear as separate transactions.
Where do I pick up and drop off?	At our Christchurch office. Airport transfer (paid) can be added to your booking.
Do your cars have Apple CarPlay/Android Auto?	Many vehicles do. If this is essential for your trip, tell us during booking and we’ll confirm compatibility.
What if my flight is delayed?	No problem — keep us updated and we’ll adjust pickup arrangements where possible.
What if I’m running late on return day?	Please let us know as soon as possible. Grace periods are limited; additional charges may apply beyond your scheduled time.
Are pets allowed?	By prior arrangement only. Please advise at booking time; additional cleaning fees may apply.
Do you offer discounts or promotions?	Yes — longer hires attract better daily rates, automatically applied once you enter dates on the booking page.
Do you offer one-way rentals?	Yes — one-way journeys (e.g., to Queenstown) are available; fees apply. Enquire during the booking process. One-way
What is your cleaning and smoking policy?	Our vehicles are non-smoking. Please return the car tidy; excessive cleaning or evidence of smoking may incur a fee. See Terms.
What if I receive a speeding or parking fine?	Infringements are the hirer’s responsibility. If authorities contact us, we may pass on your details and/or charge the fine plus a reasonable admin fee. See Terms.
What happens if the car is damaged (tyres, wheels, windscreen)?	You’re responsible for damage outside fair wear and tear. Some excess-reduction options may include windscreen/tyre cover. See Insurance & Excess Reduction.